Resolve General Ledger Journal Errors

10/12/2025
Knowledge

How To

Please see below for information on resolving errors that occur with General Ledger journals.

There may be instances where an error occurs with a journal. In such cases, you’ll need to open and edit the journal to address any issues.

Common reasons for errors include:

You may encounter an error message such as:

[Name] - Required, [Message] - Account is required, [ErrorCode] - 100, [AdditionalDetails] - Lines[0].Account.UID
Specified bank account details does not match a known bank account
You may see journals in Error and the message, "There are no items to synchronise."

Follow these steps to help identify and resolve the issue:

Select/Tick all the journal entries > click Selected Items on the top right > Change Status.
Select the dropdown under New Status > select Not Exported > click Change.
Select the items > click Sync Now to initiate synchronisation.
Navigate to LEAP Menu > Settings > Application Settings > Office & Trust Accounts, then open the Office Account. Ensure that the account codes in LEAP match those in MYOB or Xero.
Confirm that the account type in your accounting software is set correctly. It may need to be "Bank" rather than "Asset" or "Expense."
Verify that you are connected to the correct (Xero / MYOB) datafile in LEAP. If necessary, unlink and relink the relevant company datafile to restore the connection.
Toggle Auto Sync back on if it has toggled off on its own.

Last Modified Date

10/12/2025 6:40 pm

Title

Resolve General Ledger Journal Errors

URL Name

Resolve-General-Ledger-Journal-Errors-NZ

Resolution