Do you have an idea? 

If you have an idea, simply log into the Ideas and run a quick search to see if it already exists. If it does, you can vote or comment on it, and if not, you can create a new one. We need as much information as possible from you to ensure your idea reaches us in an actionable state, providing the product team with the data they need to make a decision on the idea.

You will need to provide us with the following details:

Subject: This summarizes the entire idea into just a few words and is how it will be referenced by LEAP and other customers should the idea be released. An example of this would be “Add client's first name to the matter list”.

Product: Tell us which product you are providing the idea for e.g., choosing ‘iOS App’ when you wish to add the activity description to the time recording function.

Description: The description should explain the problem, outline any workarounds, explain the proposed solution, state the benefits of the idea and indicate the number of users that are impacted and how frequently. If the idea is related to legislation, a link to the relevant information would be useful. Tell us how important this idea is. If this is an imminent legislative change or affects all your users with no viable workaround, it is high priority. If it is a useful feature for most of your users but has a viable workaround it is medium priority. Everything else should be considered low priority. Please note that we have implemented a minimum character limit to ensure that we receive valuable feedback, so please be as descriptive as possible.

Idea Statuses

We review ideas all the time but focus on the most popular when making roadmap decisions. The status will let you know where an idea stands:

• Under Threshold – This is a new idea or is not popular enough to initiate a formal review by the product team. The current threshold is 250 points.
• In Review – The idea has passed the threshold or the product team has identified a reason to review it before it reaches the threshold, such as a legislative change.
• Accepted for Consideration – The product team like the idea and it is being considered for a future release, but it has not been allocated to a release and therefore no date is set for its implementation.
• In Development – The product team has passed ownership of the idea on to the development teams. You can expect for it to be released in 3-6 months. However, this is subject to change.
• Released – The idea has been released and is now available. Voting and commenting on the idea is disabled, so any ideas on how to change this feature should be submitted separately.
• Will not Implement – This idea does not fit with the LEAP ethos of simplicity or is too client- specific to warrant further investigation.
• Insufficient Detail – This idea does not have enough information for either the LEAP product team to evaluate it, or for other users to understand what is required. You are encouraged to post your idea again with a higher level of detail.
• Existing Feature – The feature already exists within LEAP. You will be directed to the relevant help article(s) or provided with further guidance, such as contacting the HelpDesk.
• Existing Idea – The idea already exists in the Ideas section. You will be directed to the existing idea and commenting and voting will be disabled.

Sharing your idea

Once your idea is in the Ideas section it is visible to all other LEAP users and the product team. You can share your idea with your peers by copying the URL of the idea and sharing via email or social media. The more votes and comments your idea receives, the more potential it has as a future enhancement.

Rules of engagement

The Ideas section is a business platform specifically for collaboration on ideas around how to improve the LEAP suite of products. To ensure we keep the environment welcoming and collaborative, we have established a few rules of engagement:

• No obscene, hateful, offensive, defamatory, abusive, indecent, harassing or profane material.
• No spam, advertisements or otherwise inappropriate comments or posts.
• No personal attacks. Comments should be engaging but courteous and respectful.
• Keep on topic. If you feel the idea is related to another then create a new one – the product team will tidy up any duplicates where necessary. 
• Don’t over-explain or be too clipped. Overly long ideas or ideas with too little information will not help anyone understand what it is you need. Please be mindful that all ideas and comments are visible to other users.
• The Ideas section should only be used for new ideas. Defects or guidance should be handled via the HelpDesk and any complaints or other issues should be directed towards Quality.

Any ideas that do not meet the guidelines, or breach the rules of engagement, will be deleted without notice. It is important that you articulate your idea well so that others understand what it is you are asking for and the reasons why you are asking for it, so they can add their votes and comments to the idea. Popular ideas are more likely to be considered as we develop our product suite.