If the State field isn’t visible, click the ellipses in the top right‑hand corner and select Show State Field. You can also Enable Global Address Search for international addresses.

You can then add the State and update the Country for a Card by selecting the Address tab from the left-hand side pane under Card Details.

The Estate of title can only be selected if the Card Type is set to People. This option helps clearly identify that the Card relates to the estate of a deceased person.

If the deceased person has never been a client of the firm, create a new People Card and select the Estate of title from the title drop‑down next to the given name.

If the deceased person already has an existing Card, the firm should decide whether to:

• update the existing Card and change the title to Estate of, or
• create a new Card with Estate of applied to the People record, effectively creating a separate estate entity.

Note that if you update an existing Card, all previous Matters where that Card was used will display the updated “Estate of …” title.

The Date of Death should also be recorded at the bottom of the Personal Details in the People record.

For Estate Administration matters, the Executor or Administrator should generally be selected as the client on the matter. This ensures information populates correctly in precedents and correspondence. Deviation from this can cause sub-optimal results for LEAP automated Court Forms.

Beneficiaries Cards should be added to the Matter Details so they can be used in estate distribution statements where required.

The Trustees and Beneficiaries fields in Card Details allow LEAP to pull this information into precedent automation, and record keeping. For example, precedent fields such as Trustee Names and Beneficiary Names can automatically populate relevant party names into documents.

These fields can also be useful in situations where a separate Card is not required for each beneficiary. For example, where a beneficiary does not hold a vested interest of more than 25 percent and customer due diligence is not required, or where adding full contact details would not be practical or necessary.

It can be useful to also add relevant people in the Staff section, so the Card Relationship App provides a fuller picture of all entities associated with the Trust Card. The Staff section of a Card can also be used to represent key contacts connected with the Trust Card, such as the Accountant, Settlor, or Appointer and in many instances Trustees.

See the following article for more information:

Creating a Card > Add Staff to an Organisation Card

How to Add a Trustee to a Trust Card

Card Relationships App User Guide

People or Staff recorded on a Card must always be human individuals rather than another entity. Please note that it is not possible to add an entire other company as a staff member to an organisation Card.

You can use the Trust Card Type to record trustees and beneficiaries and use the Card Relationship App to record the relationships between Card’s. You can also use a Trust Administration Matter and add other related Card’s into the Matter Details in their appropriate roles to give a broader overview of the trust structure.

See the following article for more information:

How to Add a Trustee to a Trust Card

Card Relationships App User Guide

Matter and Form Information Guides > Trust > How to complete a Trust matter.

A Card does not automatically create a Card relationship, so relationships should still be created manually in the Card Relationship App as part of the setup process.

Updating contact details in a People record does not automatically update the Card Details section. These details need to be checked and updated manually where required.

However, if a person’s email address is updated through the People record, this will automatically sync to the Personal Details on their Card with the same name.

Best practice is to update the People record first and treat that as the main demographic record for the person. This helps ensure that new Cards created using that People record will populate with the correct information.

Because each Card is intended to represent a separate entity, address information must generally be updated manually on each relevant Card.

To improve consistency, when adding a person or staff member into a related Card such as a trust, joint, or company Card, it is best practice to link them to an existing individual Card wherever possible. This allows some personal detail changes to flow through more consistently.

The main search function in LEAP looks for an exact character match based on how the information is stored on the card. This means phone numbers usually need to be searched using the same spacing format they were saved with. For example, 021 123 4567 may not be found if you search 0211234567.

If you only have the phone number and need to identify who it belongs to, using the Conflict Check may help because it can consider text with or without spaces.

See the following article for more information: Conflict Check App

Merging Cards does not delete documents. Documents stored under the card, as well as documents associated in the Document Register, will remain and merge into the kept record.

The main information that may be lost is personal or contact detail information from the Card that is not kept. For that reason, it is important to confirm which card contains the correct information before completing the merge.

See the following article for more information: Creating a Card > Merge Two Cards

Deeds held within the Document register will merge into the kept Card record. If deeds are stored against a client on the Deeds Register, they will merge to the kept client Card. If they are linked to a matter for the kept client, they will remain in the Matter as well.

Packet numbers are retained.

If deeds are stored under the client Card in Documents, those documents will also merge into the kept Card record.

A practical tip is to temporarily add an identifier such as Keep to the Card’s names before merging, to help ensure the correct record is selected.

Yes, individual Cards should be created for each person. This is important for matters such as AML reporting, IRD numbers, and precedent automation, all of which rely on each person having their own individual record.

A joint Card can still be created and added to the Matter Details if needed, but it would generally only be used as the debtor for accounting purposes for a Matter.

No, unfortunately, a joint Card cannot be split into two separate Cards automatically.

If separate individual records are required, a new Card will need to be created for the second person and the correct information must then be saved on each Card manually.

You can use Details > Letter Title and Letter Dear on the first card to record how the title and greeting should appear. If you need more advanced formatting, such as displaying multiple card names conditionally, speak with your Client Success Manager about using conditional fields.

Yes. Any relationship added or updated on one Card using the Card Relationship App will automatically appear on the other related Card that has been linked, so the relationship remains in sync.

Does the relationship Card automatically get linked when names match?

No. Relationships are not automatically created just because names match.

The name is stored against the Person record, while the Card Relationship App records relationships between cards. A person’s individual card should be linked to each organisation, company, or trust card they are connected with.

If a person is added to a card as a Person or Staff member, they will appear when Show Staff/People is selected. If a related person is not directly linked to a trust but is linked through another relationship such as spouse, they may appear as an indirect relationship when Show Indirect Relationships is selected.

See the following article for more information: Card Relationships App User Guide

For relationships, should family relationships also be added, such as children or siblings?

Relationships should be added where they are relevant to the matter and its progression. For example, children may be relevant in dissolution matters, while siblings may be relevant in family property matters. But all relationships that assist a firm understand its client and relevant parties can be made there isn’t a limit to what can be made here.

Recording these relationships can improve visibility in the Card Relationship App, including indirect relationships shown with blue arrows.

See the following article for more information: Card Relationships App User Guide

Only one main current address can be applied to a Trust, Business, or Company type Card.

For trust or company execution, two separate executor addresses can be recorded under the Company Execution tab in Card Details. These are not linked to separate cards, but they can be used in precedent automation where appropriate.

A conflict check may not always show a direct link between a client and a non-client, such as a real estate agent. However, correspondence addressed to that person may still flag a relevant connection if they later become a client and a Card is created for them.

The Conflict Check is designed to show connections between People, Cards, and Matter records so the firm can investigate potential conflicts. It should be used as a tool to help identify possible conflicts, with the final assessment based on the firm’s own review and judgement.