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How Do I Reconnect LEAP to Xero?

  • 3/11/2025
  • Knowledge

How To
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Reconnect LEAP General Ledger Auto Export to Xero to transfer journal entries. Re-enable Auto Export to automatically export your general ledger journals saving you time and effort in manually exporting them.

 
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You may receive an email titled “Action Required: LEAP General Ledger Auto Export to Xero Disabled.”
This email is sent when LEAP attempts to automatically export or sync journals, but the connection to Xero has expired.
The email is sent to the user who originally enabled the Auto Export feature so they can reconnect LEAP and resume automatic exports.

  1. Reconnect LEAP General Ledger Link to Xero and resend any journals that were not exported:

    1. Click LEAP Menu > Accounting > under the Office Accounting header select General Ledger Link
    2. The LEAP General Ledger Link will open in a new window in your web browser.
    3. Set the Export Status to Error/Not Exported and click the Sync Now button at the bottom right of the window.
    4. If prompted, log in to your Xero account to authorise the connection with LEAP’s General Ledger Link.

  2. If the General Ledger Link is still not working, you may need to go to Xero and disconnect the connection with LEAP using the following steps:

    For Xero: Log in with your credentials.
    Under the Connected apps heading click Disconnect beside the LEAP Legal app name.

    LEAP Token reset: You may also need a Token Reset. Please contact our Client Support team via the LiveChat for further assistance with this.

  3. To reconnect LEAP to Xero, click LEAP Menu > Accounting > General Ledger Link > Set the Export Status to 'Error/Not Exported'  > Sync Now.

    Enter Xero login details.

  4. Re-enable the General Ledger Auto Export / Auto Sync feature by following the steps below:

    1. Click LEAP Menu > Settings > Application Settings.

      The LEAP Application Settings will open in a new window.

    2. Navigate to Accounting > General.
    3. Tick the General Ledger Auto Export checkbox and click Save
    4. Click the LEAP Menu > Accounting > Office Accounting > General Ledger Link. 

      The LEAP General Ledger Link will open in a new browser window.

    5. In the General Ledger Link window, Auto Sync should be toggled ON. If Auto Sync doesn’t turn on successfully, you may need to close your browser, sign out of LEAP, and sign back in. Once you return to the LEAP General Ledger Link window, Auto Sync should now be enabled.
    6. If Auto Sync still fails, click the Sync Now button at the bottom of the window to connect to Xero. If prompted, log into Xero  to authorise the connection with LEAP’s General Ledger Link.
Last Modified Date
3/11/2025 12:28 pm
Title
How Do I Reconnect LEAP to Xero?
URL Name
How-Do-I-Reconnect-LEAP-to-Xero-NZ

Resolution
Office AccountingXeroGeneral Ledger LinkFaqTroubleshooting
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How Do I Reconnect LEAP to Xero?