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Runtime Errors

  • 31/10/2025
  • Knowledge

How To
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The causes of runtime errors can vary. You may encounter runtime errors such as:

  • “Error when executing the method 'Http request' at line 484”
  • “Error when executing the method 'JSON_Parse' at line 40”
  • “Error when executing the method 'EventLogger' at line 66”
  • "Error when loading the method HttpRequest_TOTP"
  • The database or component "LEAP Desktop" requires the component "4DPop Constants Editor","4D SVG", "LEAP SVG Area

To resolve these issues, follow these steps:

 
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If you are unsure about adding exceptions to your antivirus product or firewall, please contact your IT consultant or your antivirus software provider for assistance.

  1. Restart LEAP and your computer to resolve any issues that may be causing the error.

  2. Perform a LEAP Repair to fix any potential issues with the software.

  3. Please add LEAP to your Antivirus and Firewall exceptions list to prevent any blocking by security software.

  4. Ensure that the Date and Time settings on your computer are synchronised correctly.

    1. Click Start > Settings > Time & language.
    2. Click Date & Time.
    3. Confirm that the Date & time / Time zone are set correctly on your computer.
    4. Click on the Sync now button under Additional Settings.
    5. Once correct, please log in to LEAP.

  5. Please have your IT team verify the user profile by following these steps:

    • Open Command Prompt (type cmd in the Start Menu and press Enter).
    • Type whoami and press Enter to display your current username.

    whoami.jpg

    • Confirm that the name after the backslash (\) matches exactly with your user profile directory name. If they don't match, the issue may be due to a mismatch between your Windows username and the profile directory name. In this case, your IT team will need to rename the user profile directory to match your username.

If you continue to encounter issues after completing these steps, please reach out to LEAP Client Support  for further assistance, as a clean installation of LEAP may be necessary.

Last Modified Date
31/10/2025 1:55 pm
Title
Runtime Errors
URL Name
Runtime-Errors-NZ

Resolution
Installing & Setting UpFaqTroubleshooting
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Runtime Errors