To contact our Accounts Team, you can email accounts@leaplegalsoftware.co.nz directly for assistance with any of the following :

• Queries regarding your LEAP invoices or subscription
• Requesting a copy of your LEAP contract
• Queries regarding reducing / cancelling a licence
• Inquiries regarding licences such as pricing / renewal costs, licence type (if Contracted or Flexi)
• Updating your LEAP payment details for paying invoices to LEAP
• Changing your direct debit details
• Updated your credit card and need to add the new details for the new monthly payment in LEAP
• Find out when your subscription starts and ends

• Best practices in LEAP
• Getting the most out of the LEAP investment
• Showcasing new innovations

Please contact a LEAP Certified Consultant from our Partner Network for assistance with any of the following:

• Changing your accounting platforms (i.e MYOB to Xero or from Xero to MYOB)
• Changing your GST reporting basis
• Creating new custom precedents
• In-depth analysis of your LEAP reports

For assistance with any of the following queries, please reach out directly to the InfoTrack team at enquiries@infotrack.nz :

1. Issues or feedback related to features within InfoTrack, including the PEXA Workspace App
2. Queries regarding cost recoveries generated by a search
3. Requesting for a copy of your invoice for any InfoTrack searches
4. To update your payment method or credit card details in InfoTrack.
5. If a search is not ready yet
6. If a search is ready but was not posted to the matter or the cost recovery is not on the matter
7. If the Archive Management window indicates that there are searches that are incomplete
8. Queries relating to Electronic Duties Return (EDR) registration whereby InfoTrack is your firm's provider
9. To obtain the most accurate and up-to-date pricing schedule for InfoTrack fees
10. InfoTrack may also assist in obtaining historical documents, such as a copy of a property transfer.
11. Queries and errors relating to ordered Title Searches:

• Errors including: ‘The authority that provided this information has a limit on the period that it can be stored on the server. You will need to re-order this search to obtain the information.'

Please contact the File Republic team directly at filerepublic.co.nz/contact should you require any assistance with the following queries: 

• General queries regarding File Republic
• Create a File Republic support request
• For BundlePro queries and support accessing BundlePro through LEAP

Please contact the Perfect Portal team if you are experiencing issues with the Perfect Portal app. You can contact the Perfect Portal team here.

Please contact the LEAP Power BI Integrations Team at powerbi@leap.build for technical issues or guidance on the LEAP Connector for Power BI.

For demonstrations on the LEAP Connector for Power BI please contact your dedicated LEAP Client Success Manager.

If you experience issues with LEAP Online Payments (powered by FeeWise), such as incorrect firm details (including firm addresses and contact details) appearing on the LEAP Online Payments Dashboard, please contact the FeeWise team at support@getfeewise.com.