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Changing Your Password

  • 21/07/2026
  • Knowledge

How To
  • Desktop
  • Web

Change Your Password

 

Here are the steps to change your password:

  1. Open LEAP.

  2. Click the ellipsis Tools icon on the top right of the Sign In window then select Change Password.

  3. Enter your Old Password.

  4. Enter your New Password and then re-enter it in the Confirm New Password field.

  5. Click Change Password.

 
Click to edit heading

Please note that passwords must include:

  • 8 or more characters
  • Upper and lowercase letters
  • At least one number
  • Not a commonly used password

Disable Auto Login

 

If you've ticked the Keep me signed in checkbox on the login window, you won't get the login window when you access LEAP.

To disable auto login or automatic startup, follow the steps below:

  1. Open LEAP.

  2. Click on your name at the top right corner of the LEAP Matter List, then select Sign Out.

    This will bring you to the Sign In window.

Change Staff Password Through Application Settings

 

If you are an Admin user, you can change other users' passwords in the Staff List:

  1. Click the LEAP Menu > Settings > Application Settings. 

    The LEAP Application Settings will open in a new window. 

  2. Click on Firm > under Staff > Members.

  3. Within the list of Staff Members, click on the staff member whose password you wish to change.

  4. Within the Staff Details > General Details window, enter the new Password and then re-enter it in the Confirm Password field.

  5. ​Click Save.

Unable To Log In

 

If you are unable to log in to LEAP due to an incorrect password, follow these steps:

  1. Open LEAP and click the Forgot password? link on the login screen.

    This will launch the Reset Password window.

  2. Enter your Username email address. Click Send me reset link.

    At the prompt, click Yes to receive a password reset link via email.

  3. Once you receive the email, click the link and enter a new password.

  4. Return to the LEAP login screen and enter your new password.

If you are still unable to reset your password via the link, ask the firm's LEAP Admin to check a licence has been assigned on the subscriptions portal. The Admin will then need to reset your password by following these steps:

  1. To reset a staff member's password, click

    LEAP Menu > Settings > Application Settings > Firm > under Staff > Members.

    A Staff Members List will display.

  2. In the list of Staff Members, select the user whose password needs to be changed.

  3. In the Staff Details > General Details window, enter the new password and confirm it in the Confirm Password field.

  4. Click Save to update the password.

    Once the password is reset, you should be able to log in and regain access to LEAP.

 
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If the process of resetting the password is unsuccessful, there may be a synchronisation issue with your LEAP accounts and you will need to reset the password by logging in to LEAP Web. If you are still unable to access LEAP, please contact the Accounts Team as they can resynchronise your LEAP licences.

  1. Log into LEAP.

  2. Click the drop down arrow next to the user details.

  3. Select Profile.

    The User Profile window will open.

  4. Click Change password and enter your Old Password.

  5. Enter your New Password and then re-enter it in the Confirm New Password field.

  6. Click Change Password.

 
Click to edit heading

Please note that the password requirements are:

  • 8 or more characters
  • Upper and lowercase letters
  • At least one number
  • Not a commonly used password
Last Modified Date
21/07/2026 2:17 pm
Title
Changing Your Password
URL Name
Changing-Your-Password-NZ

Resolution
Installing & Setting Up
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Changing Your Password